Cancellation policy

1. For devotees

1.1 The cancellation window

Each seva is offered by a partner trust with a per-seva cancellation window. The window is set by the partner based on how much advance preparation the ritual needs:

• 24 hours — most archanas, abhishekas, and short poojas. Cancel any time more than 24 hours before the scheduled performance time.
• 12 hours — same-day sevas requiring shorter preparation.
• 72 hours — large homas, multi-priest rituals, and festival sevas that need flowers, special materials, or external arrangements.
• Cancellation closed — sevas with a fixed muhurta (festival sankalpa, vivah homa, satyanarayana on a specific tithi) cannot be cancelled once booked.

The window applicable to a specific seva is displayed before you pay, on the seva detail page and again at checkout. By placing the order you accept the window shown.

1.2 How to cancel inside the window

1. Open the order from your order history.
2. Tap Cancel this seva.
3. You will see a refund-preview showing exactly what is refundable (seva amount) and what is retained (platform fee; GST when applicable). See the refund policy for the calculation.
4. Confirm cancellation. Refund is initiated to your original payment method within 1 working day; bank credit follows the timelines in the refund policy §4.

1.3 Outside the window

Outside the cancellation window the partner has already begun preparations and the booking is non-refundable. If you believe the seva was not performed, raise a dispute (§3 below) and we will investigate with the partner.

1.4 Recurring monthly Sankalpa

For recurring monthly Sankalpa contributions, you can pause or cancel future cycles at any time from your profile. Already-charged cycles follow the same rules as one-off sevas (§1.1 above).

2. For partner institutions

2.1 When partners may cancel

Partner institutions may cancel a confirmed booking only in the following situations:

• Temple closure on the scheduled date (announced after booking).
• Priest unavailability with no qualified substitute.
• Government order, civil disturbance, or force majeure.
• Devotee-supplied details are incomplete and cannot be reached for clarification.
• Devotee's booking conflicts with another sealed ritual already underway in the sanctum.

In each of these cases the partner must mark the booking as cancelled in the partner dashboard and provide a brief reason. SevaCart automatically initiates a 100% refund of the entire contribution including platform fee (and GST, once Sevasannidhi LLP is GST-registered).

2.2 What partners must NOT do

• Cancel for pricing reasons after a booking has been accepted. The price shown to the devotee at checkout is binding.
• Cancel to avoid performing a seva that the trust no longer wishes to offer. Such sevas must be marked inactive in the partner profile so no new devotees can book them; previously-accepted bookings must still be honoured.
• Demand additional payment from the devotee after booking. All dakshina and material costs must be priced into the seva upfront.

Repeated cancellations or breaches of the above may result in suspension from the platform under the Terms of Service.

3. Disputes

If you and the partner disagree on whether a seva was performed or whether a cancellation is valid, SevaCart steps in as facilitator:

1. Email support@sevacart.com with the order reference and a short description.
2. SevaCart support will contact the partner within 2 working days and request their version (priest log, preparation photos, gate-pass records).
3. A decision is communicated to both parties within 7 working days. If a refund is found to be due, it is initiated the same day.
4. If you are not satisfied, escalate to the Grievance Officer at grievance@sevacart.com (acknowledgement within 48 hours, resolution within 15 working days under DPDP Act 2023 §13 and IT Rules 2021 §3(2)).

4. Statutory rights

Nothing in this policy limits your rights as a consumer under the Consumer Protection Act 2019 and the Consumer Protection (e-Commerce) Rules 2020. If you believe SevaCart or a partner has fallen short of those obligations, you may file a complaint with the National Consumer Helpline (NCH) on 1915 or at consumerhelpline.gov.in.

5. Contact