Cancellation Policy

This page is provided in English as the authoritative version. Translations are for your convenience.

Effective from 19 May 2026 · Last updated 2026-07-03 · Governing law: India

Every seva has a clearly stated cancellation window that you see before you pay. Inside that window you can cancel and get the seva amount back. Outside it, the seva is treated as committed. Partners can also cancel for genuine operational reasons, in which case you get a full refund.

1. For devotees

1.1 The cancellation window

Each seva is offered by a partner trust with a per-seva cancellation window. The window is set by the partner based on how much advance preparation the ritual needs:

• 24 hours — most archanas, abhishekas, and short poojas. Cancel any time more than 24 hours before the scheduled performance time.
• 12 hours — same-day sevas requiring shorter preparation.
• 72 hours — large homas, multi-priest rituals, and festival sevas that need flowers, special materials, or external arrangements.
• Cancellation closed — sevas with a fixed muhurta (festival sankalpa, vivah homa, satyanarayana on a specific tithi) cannot be cancelled once offered.

The window applicable to a specific seva is displayed before you pay, on the seva detail page and again at checkout. By placing the order you accept the window shown. Some sevas have shorter windows as low as 12 hours — the exact cut-off is always shown on the seva detail page and again at checkout before you pay.

1.2 How to cancel inside the window

1. Open the order from your order history.
2. Tap Cancel this seva.
3. You will see a refund-preview showing exactly what is refundable (seva amount) and what is retained (platform fee; GST when applicable). See the refund policy for the calculation.
4. Confirm cancellation. The refund is initiated to your original payment method within 1 working day; the bank credit then reaches you in 7–10 business days, per the refund policy §4.

1.3 Outside the window

Outside the cancellation window the partner has already begun preparations and the offering is non-refundable. If you believe the seva was not performed, raise a dispute (§3 below) and we will investigate with the partner.

1.4 Recurring monthly Sankalpa

For recurring monthly Sankalpa contributions, you can pause or cancel future cycles at any time from your profile. Already-charged cycles follow the same rules as one-off sevas (§1.1 above).

1.5 Cash on Delivery (prasad only)

Cash on Delivery (prasad only). Cash on Delivery, where offered, applies solely to the physical prasad parcel; the seva itself is always paid online. The amount payable on delivery (the prasad price plus a cash-handling charge) is collected in cash by the institution's own courier. A cash-on-delivery prasad parcel that is refused, returned, or left undelivered is non-refundable, as the prasad is sanctified and perishable and is dispatched specifically for you. SevaCart does not handle the cash collected on delivery; it is collected and retained by the institution.

2. For partner institutions

2.1 When partners may cancel

Partner institutions may cancel a confirmed offering only in the following situations:

• Temple closure on the scheduled date (announced after the offering).
• Priest unavailability with no qualified substitute.
• Government order, civil disturbance, or force majeure.
• Devotee-supplied details are incomplete and cannot be reached for clarification.
• Devotee's offering conflicts with another sealed ritual already underway in the sanctum.

In each of these cases the partner must mark the offering as cancelled in the partner dashboard and provide a brief reason. SevaCart automatically initiates a 100% refund of the entire contribution including platform fee (and GST, once Sevasannidhi LLP is GST-registered) — initiated within 1 working day of the partner marking the cancellation, with bank credit in 7–10 business days.

2.2 What partners must NOT do

• Cancel for pricing reasons after an offering has been accepted. The price shown to the devotee at checkout is binding.
• Cancel to avoid performing a seva that the trust no longer wishes to offer. Such sevas must be marked inactive in the partner profile so no new devotees can offer them; previously-accepted offerings must still be honoured.
• Demand additional payment from the devotee after the offering. All dakshina and material costs must be priced into the seva upfront.

Repeated cancellations or breaches of the above may result in suspension from the platform under the Terms of Service.

3. Disputes

If you and the partner disagree on whether a seva was performed or whether a cancellation is valid, SevaCart steps in as facilitator:

1. Email support@sevacart.com with the order reference and a short description.
2. SevaCart support will contact the partner within 2 working days and request their version (priest log, preparation photos, gate-pass records).
3. A decision is communicated to both parties within 7 working days. If a refund is found to be due, it is initiated the same day.
4. If you are not satisfied, escalate to the Grievance Officer at grievance@sevacart.com (acknowledgement within 24 hours, resolution within 15 days under DPDP Act 2023 §13 and IT Rules 2021 §3(2)).

4. Statutory rights

Nothing in this policy limits your rights as a consumer under the Consumer Protection Act 2019 and the Consumer Protection (e-Commerce) Rules 2020. If you believe SevaCart or a partner has fallen short of those obligations, you may file a complaint with the National Consumer Helpline (NCH) on 1915 or at consumerhelpline.gov.in.

5. Contact

SevaCart (Sevasannidhi LLP) Cancellations & support: support@sevacart.com Grievance Officer: grievance@sevacart.com Postal address: No. 53, Mutaguppe Village Post, Soraba Taluk, Shimoga District, Karnataka 577434