Devotee Terms of Use

Last updated: 2026-05-25b · Sevasannidhi LLP, Bangalore, India

Plain summary:SevaCart helps you discover temples, priests, and sevas, and pay for them safely. The seva itself is performed by the listed temple or priest (the “Partner”) — not by SevaCart. We process your payment, send you the receipt, route your funds to the Partner, and help you raise a dispute if something goes wrong. By using the app or website you agree to these terms.

1. Who you are agreeing with

These Terms are a binding contract between you (the “Devotee”) and Sevasannidhi LLP, the company that operates SevaCart, with registered office at No. 30, Nirman Layout, Koppa Village, Bangalore 560105, Karnataka, India.

You must be 18 years or older, or be using the app under the supervision of a parent or guardian who accepts these Terms on your behalf.

2. What SevaCart is

2.1. SevaCart is an e-commerce entity under Section 2(16) of the Consumer Protection Act 2019 and an intermediary under Section 2(1)(w) of the Information Technology Act 2000. We provide a marketplace, payment routing, receipts, and a dispute flow.

2.2. SevaCart does not perform sevas, employ priests, own the temples or institutions listed, certify ritual correctness, or guarantee spiritual efficacy. Each listed entity is an independent Partner.

3. Your seva contract is with the Partner

3.1. When you book a seva, your payment is for a service supplied by the Partner listed on that seva page. SevaCart is not a party to that underlying religious-service contract. SevaCart is the platform that brings you and the Partner together and the agent that collects payment, deducts platform fees, and remits the balance to the Partner.

3.2. The Partner is responsible for performing the seva on the date booked, strictly in accordance with the tradition, agama (canonical scripture set), paddhati (procedural ritual manual), and parampara (guru-disciple lineage)that the Partner has declared on the institute’s public listing. These declarations are visible to you on every temple page so you can choose an institute whose tradition matches your intent. Once published, the Partner cannot change these declarations through self-service; material changes require SevaCart admin review and are recorded in an audit log, so the tradition listed on the day you booked is the tradition you are entitled to. The Partner is also responsible for uploading proof (photograph or short video) where the seva listing promises it.

3.3. If you are particular about a specific tradition or lineage(for example, you require strictly Vaikhanasa Pancharatra worship, or only a Madhva paddhati, or only a priest from a specific sampradaya), please confirm the institute’s declared tradition before you book. SevaCart shows the declared values prominently for this purpose. SevaCart does not adjudicate disagreements over religious authority between different schools. See Wisdom — Choosing a temple for a plain-language explainer of what each label means + how to use it to pick the right temple.

3.4. If you believe the Partner did not perform the seva, or performed it incorrectly, you may raise a dispute through the in-app dispute flow within fifteen (15) days of the booked seva date. SevaCart will mediate in good faith but is not the adjudicator of religious correctness.

4. Payments, fees, refunds

4.1. Payments are processed by Cashfree Payments India Private Limited, a Reserve Bank of India authorised payment aggregator. SevaCart does not store your card details.

4.2. The price you see at checkout is the total you pay. The platform fee (visible at /pricing) is deducted by SevaCart from the Partner’s share, not added on top of your payment.

4.3. Cancellation window. Each Partner sets a cancellation window for each seva (default: 24 hours before the booked date). Cancellations within the window receive an automatic refund to the original payment method within 5–7 business days.

4.4. Outside the window. Refund requests outside the cancellation window are forwarded to the Partner for good-faith consideration. SevaCart does not unilaterally release funds back from the Partner once the cancellation window has closed.

4.5. Partner non-performance. If the Partner confirms in writing (or via the dispute flow) that the seva was not performed, SevaCart will process a full refund out of the next settlement payable to the Partner.

5. Donations, dakshina, prasada

5.1. Donations marked as such on the listing are direct gifts to the Partner. The Partner is responsible for issuing any 80G or 12A receipt that may apply. SevaCart does not issue tax-deduction certificates on behalf of the Partner.

5.2. Dakshina paid to a priest is paid to the priest’s vendor account configured by the Partner. SevaCart does not adjudicate the appropriateness of dakshina amounts.

5.3. Where prasada or physical items are promised, fulfilment is the Partner’s responsibility (Indian Post / courier or pickup). SevaCart facilitates address collection only.

6. Acceptable use

You agree not to:

• Submit false or impersonating donor information (name, gotra, nakshatra, contact).
• Use SevaCart to launder funds, route prohibited foreign contributions, or evade taxes.
• Post defamatory, obscene, or hate-inciting content in reviews, sankalpas, or messages.
• Attempt to compromise the platform’s security, scrape data, or evade fraud controls.
• Resell, rebrand, or commercially exploit any listing, image, or content from SevaCart without written permission.

Breach of this section may result in immediate account suspension, refund hold pending investigation, and reporting to law enforcement.

7. Privacy & your data

7.1. We collect and process your personal data as described in our Privacy Policy under the Digital Personal Data Protection Act, 2023.

7.2. Sankalpa details (name, gotra, nakshatra, parents’ name, purpose) are shared with the performing priest for ritual purposes only. The Partner is a Data Fiduciary for any devotee data they download or store outside SevaCart.

7.3. You may exercise your DPDP rights (access, correction, erasure, grievance) by writing to grievance@sevacart.com.

8. Disclaimer & limitation of liability

8.1. SevaCart provides the platform on an “as-is” and “as-available” basis. We do not warrant that the platform will be uninterrupted or error-free, or that any seva, priest, institute, or piece of information is suitable for any particular religious, spiritual, or astrological purpose.

8.2. Subject to applicable consumer-protection law, our total liability to you, for all claims arising from or related to your use of SevaCart, shall not exceed the total amounts you paid through SevaCart in the three (3) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, exemplary, or punitive damages, including loss of religious merit, loss of devotional standing, or claims of spiritual harm.

8.3. Nothing in these Terms limits liability that cannot be limited under Indian law, including liability for fraud or for death or personal injury caused by SevaCart’s negligence.

9. Changes to these terms

We may update these Terms from time to time. Material changes will be notified to you via in-app inbox and email at least thirty (30) days before the effective date. Continued use of the platform after the effective date constitutes acceptance.

10. Governing law & disputes

10.1. These Terms are governed by the laws of India. Courts at Bangalore, Karnataka have exclusive jurisdiction over any dispute not first resolved through mediation or the Consumer Protection Act 2019 grievance mechanism.

10.2. As a consumer, your statutory right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act 2019 is preserved and not waived by this clause.

11. Grievance Officer (CPA + IT Rules + DPDP)

In compliance with the Consumer Protection (E-Commerce) Rules 2020, the Information Technology (Intermediary Guidelines) Rules 2021, and DPDP Act §10, the following officer handles devotee complaints:

Grievance Officer
Email: grievance@sevacart.com
Phone: +91 99160 84455
Address: No. 30, Nirman Layout, Koppa Village, Bangalore 560105, Karnataka, India

Grievances will be acknowledged within 48 hours and resolved within 30 days.

12. Contact

General support: support@sevacart.com
Phone: +91 99160 84455

Note: These Terms are a starting template prepared by Sevasannidhi LLP for transparency. They do not constitute legal advice. If you are uncertain about your rights or obligations, consult a qualified lawyer. Material changes will be communicated as required by Section 9.