Trust and safety

You are sending money to an institution you may never have visited, for a ritual you will not watch. Everything below exists so that decision is a reasonable one, and so is the institution’s decision to list with us.

Every institution is verified before it is listed

• The institution’s PAN is checked against MCA records.
• The bank account is validated by a penny-drop through our payment partner, so money can only reach an account that exists in the institution’s name.
• A signed board resolution or power of attorney naming the person who registered is a required document.
• Registration documents are reviewed by a person, not only by a script, before anything goes live.

Money moves on a rail you can inspect

• Payments are collected through an RBI-authorised payment gateway. Full card data is never stored by SevaCart.
• The seva or contribution amount belongs to the institution and is never SevaCart revenue.
• The platform fee is a single published line, shown before you pay, and set out in full on the pricing page.
• Dakshina is optional and goes 100% to the officiating priest.

Offerings are recorded in public

• Every completed offering is written to the public ledger, with the institution named.
• Partner institutions upload photographic proof against completed sevas.
• We publish real counts only. Where we have no numbers yet, we say so rather than printing vanity metrics.

Your data is handled under the DPDP Act

• Analytics fire only after you grant consent. Decline and nothing leaves your browser.
• You can export or delete your account data from your profile.
• Staff consoles require multi-factor authentication. Devotee, priest, partner and trustee sign-in does not.
• The privacy policy sets out what is collected, why, how long it is kept, and who it is shared with.

No dark patterns

• No fake reviews, no invented ratings, no fabricated social proof.
• No countdown timers or scarcity messaging. A genuinely time-bound seva shows a calm "closes in N days" note and nothing more.
• No pre-ticked consent boxes, and no charge that was not shown to you before payment.
• Cancellation windows are published on the seva card and again at checkout.

If something goes wrong

Start from the contact page with your order reference. If it is not resolved there, escalate to the Grievance Officer. Complaints are acknowledged within 24 hours and redressed within 15 days, as required under the DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules.

Questions people ask